Refund & Cancellation Policy

This Refund & Cancellation Policy applies to every submission credit purchased on the Design Credibility Index platform at designcredibilityindex.com and app.designcredibilityindex.com (the "Platform"), operated by Crazydes Private Limited. It should be read alongside our Terms of Service Section 5, which this page expands on.

1. What you're buying

Each purchase is a single submission credit: a one-time, non-recurring charge that unlocks one design case-study submission and its expert review. There is no subscription and no recurring billing on the Platform.

2. Cancellation before payment completes

You can cancel or abandon a checkout at any point before completing payment on Razorpay's checkout screen, at no charge. If a checkout is started but never completed, no amount is charged and nothing further happens on our side.

3. No refunds once a submission is reviewed

Once a submission credit has been consumed by a completed, reviewed submission, the fee is earned regardless of the score or outcome. We do not offer refunds for:

• Dissatisfaction with the score or reviewer feedback you received.
• Your own submission error, for example submitting the wrong link, the wrong file, or incomplete materials.
• Simply changing your mind after a submission has already been reviewed.

4. When a credit can be refunded or replaced

• Platform-caused failure: if a system fault on our side prevents you from completing a submission process after payment (for example, the submission flow itself is broken), the remedy is a replacement credit, handled manually on a case-by-case basis, rather than a monetary refund. Contact us (see below) with your payment reference and we will investigate.
• Payment fraud or unauthorized charge: the only circumstance in which an amount is returned to you as a monetary refund is a successful fraud dispute processed through Razorpay's or your bank's formal chargeback process. We do not have unilateral authority to reverse a correctly authorized charge outside of that process.

5. How to request a refund, replacement, or raise a dispute

Email support@designcredibilityindex.com with your payment reference ID (visible in your purchase history) and a description of the issue. We aim to respond within a reasonable timeframe and will let you know the outcome directly. For a fraud/unauthorized-charge dispute, you may also raise it directly with Razorpay or your card-issuing bank.

6. Currency and processing

All charges and any refunds settle in Indian Rupees (INR), through Razorpay, our payment processor. If you paid with a non-INR card, any currency conversion on a refund is determined by Razorpay's processing or your card issuer, not by us. Refund processing times beyond our own decision follow Razorpay's and your bank's standard settlement timelines, which we do not control.

7. Changes to this policy

We may update this policy from time to time; the "last updated" date above reflects the most recent revision. Continued use of the Platform after a change takes effect constitutes acceptance of the updated policy.

8. Contact

Questions about a charge, refund, or cancellation: support@designcredibilityindex.com, or see our Contact page.

This document should be read alongside our Terms of Service and Privacy Policy.